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 FAQ'S 

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Got a Question?

I have compiled a few frequently asked questions, which hopefully will answer any questions you do have.

If, after reading this, you still have a question, you can use the contact form to get in touch!

Is the artwork our property once paid for?

No, under the copyright law, I still hold the copyright to all designs I create, you cannot alter them yourself without permission. This includes colour alteration, cropping, adding filters etc. if ever unsure email me hello@foxanne.co.uk 

 

Do you repost our projects?

If we work together you agree to me being able to post any products and items featuring my designs onto my social media platforms and within my portfolios.

 

What do you charge for your Graphic Design services?

Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour.

I do offer Flat rates if needed for small jobs. I price my jobs using my hourly rate, I set average hours per project so you know the average amount per project. For example, I charge £30 per hour and logos usually take me on average 3-11 hours, but if you have lots of alterations, mind changes etc it will take longer. If your state in an email how much your budget is, we can work out how many hours/ how much time I will spend on the project. If you have small changes to a pre-existing file that takes 5 min for a quick update, I will charge the min amount of £30. If you do have any more questions, don’t hesitate to email me.

 

How does your logo design process work?

Before any idea generation happens, I will send you a questionnaire to fill out, this answers a lot of my first initial questions and helps get the wheels turning. Once this questionnaire is complete I will ask l any questions I have.

I will make contact via email, if video call or phone calls are more in your comfort zone I'm open to chasing or if you are local to Manchester I may be open to an in-person meeting, who doesn’t love a good coffee date?

During this meeting, I will ask for any existing logos/branding you like or dislike so I can get a better idea of taste and style. Sometimes a client may have a design idea/concept already in mind, however, a majority of the time they have little to no idea on what they would like, either way, I make sure I have collected enough information before we begin work.

 

Is the artwork for my logo something from Clipart?

OH NO NO NO, I create and hand-draw artwork from inspiration given in our meeting and style review.

 

How will I receive my design project once finished?

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you via dropbox, we-transfer or email. Please do make sure you keep your files safe, as I only hold onto project files for a short period of time upon completion.  Deliverable files are potential, JPG, PNG, PSD PDF. Please let me know before the design process if you need a certain file type. The default file type is JPG.

 

I need something designed yesterday, can you help me?

We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Email to find out.

 

What types of payment do you accept?

Currently, I  accept payment via bank transfer. If you are more comfortable paying into my website, I will send you an invoice which will direct you to pay via my website using ‘Wix payments’  If you choose to pay using Wix payments I will apply a 4% fee to any payments.